Return Policy
*ALL RETURNS MUST INCLUDE A RETURN AUTHORIZATION FORM*
Returns sent back without a form are subject to a 20% restocking fee.
Our 90 Day Return Policy
No Risk Returns. We stand by our products 100%. If you wish to return your new or unused product within 90 days of ordering we’ll accept the return and issue a refund on the product. Please inspect your order immediately upon arrival. For returns, please fill out and submit our return authorization form. We will contact you within one business day with your return authorization number & a shipping label. The cost of the shipping label will be deducted from the refund. You may return the product within 90 days of receipt as long as the product is returned in new, unused and in resellable condition. Customized items are not eligible for a refund unless there was an error on our end.
Incorrect, Damaged or Defective Product
In the event that your order is incorrect, damaged or defective, please contact us via our return authorization form. We will send you a pre-paid shipping label to send back the original item, if applicable. Products properly returned according to these guidelines are eligible for a full refund once the return is received. Returns will be inspected prior to issuing refund.
Exchanges
We are unable to process any exchanges. In place of an exchange, the product can be returned and a new order can be placed for the item you need. Please see return policy above.
Restocking Fee
We reserve the right to charge a restocking fee on any return. If a return authorization form is not completed, we reserve the right to charge up to a 20% restocking fee. If the product is returned used or in unsellable condition, Sara Glove reserves the right to charge up to a 30% restock fee. This includes but is not limited to; product being sent back dirty, torn or used. If a customer chooses to pickup an order, they must do so within 2 business days. Failure to do so will result in the order being cancelled and refunded less a 10% restocking fee.
Product that is received by the customer damaged or incorrectly do not apply.
Shipping Labels
Shipping labels are sent on most returns to ensure the process is completed quickly and refunds are issued in a timely manner. Shipping labels would not be sent for truck orders or custom orders. The customer is responsible for the cost of the shipping label which will be deducted from the refund total. Prepaid labels will only be sent if there is an error on the part of Sara Glove.
Common Return & Exchange Questions
What is the Return Authorization Form?
The return authorization form allows us to look up the information required to process the return or exchange. Without the information in the form, it can be difficult for us to locate when and what you ordered.
Do I need to provide all the information on the form?
What if I can't find my order number? The more information we have, the easier it is for us to look up your order and process the return. If you cannot recall your order number, we can use your email used during the purchase to look up your order or we can look it up by the phone number provided on the order. In the case that you do not have the order number, the email or the phone number used during your purchase, please call 1-866-664-7272 if you need assistance with this form.
When will I hear back after submitting the form?
We will contact you within one business day once you have filled out the return authorization form.
Where do I return the product?
Once you have filled out the return authorization form, we will email the return authorization and a shipping label or shipping information. Please do not ship any items until one of our representatives has contacted you. We have multiple warehouses and incorrect shipping may cause additional fees as well as a delay in your refund.
How long do I have to return a product?
You may return or exchange the product within 90 days of receipt if the product is returned in new, unused, and resellable condition. Customized items are not eligible for a refund due to their uniqueness and/or personalization.
What if my order arrived damaged, is defective or is not the correct product?
Please notify us of the reason for the return in the return authorization form or by calling customer service at 1-866-664-7272 for more assistance.
When and how will I be reimbursed?
Products properly returned per these guidelines are eligible for a refund in the form of a refund to the original method of payment. Returns will be inspected prior to issuing refund. Upon receipt and processing of the return, we will credit you for the total purchase price (not including shipping and handling). We are unable to process any exchanges. Please keep in mind that credit card companies vary in the time they take to post credits.
